Returns & Exchanges
At Revel Bikes, we want to ensure your gear performs as hard as you do, which is why we offer a 30-day return policy on all unridden bikes and unused components. If your equipment isn't the perfect fit for your trail needs, our team is here to help you navigate a seamless exchange or refund.
Initiate Your Request
Visit our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Gear
Carefully pack your items in their original factory packaging, ensuring all protective padding is in place to prevent damage during transit.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our mechanics verify the condition of the returned gear, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing