Frequently Asked Questions
Everything you need to know about your next ride.
What is the lead time for custom bike builds?
Most custom builds are assembled and shipped within 10-14 business days. You will receive a tracking number as soon as your bike leaves our facility.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and import duties vary by country and will be calculated at checkout.
What is your return policy on frames and components?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to complete bike builds.
What kind of warranty comes with a Revel frame?
All our carbon frames come with a Lifetime Warranty against manufacturer defects to ensure you can ride with total peace of mind.
Can I finance my purchase?
Yes, we partner with specialized financing providers to offer monthly payment plans. Select the financing option at checkout to see if you qualify.
How do I find the right frame size for my height?
We provide a comprehensive sizing chart on each product page. If you are between sizes, we recommend contacting our support team for a personalized fit consultation.